Need help with your account, Coach video, pricing, a result, or a responsible gambling concern? Use the route below. MultiMate is analysis software — we do not take bets and we do not provide financial advice.
Email support@mymultimate.com.au with your account email, sport, page URL, screenshots, and a short description. Owner: Pinchy triage, with Tony technical backup where needed.
Target response: 1 business day AEST →If betting is causing stress or harm, stop using MultiMate and contact Gambling Help Online. In Australia call 1800 858 858 or visit gamblinghelponline.org.au.
Responsible Gambling escalation: immediate →Owner: Pinchy triage. Tony technical backup for route, deploy, billing/access, and incident fixes. RG escalations, billing/access issues, and incorrect-result reports are reviewed before any public traffic increase.
Rollback: remove/support page route or revert deploy →